Welcome to Kodezen Limited!
These terms and conditions outline your use of the Kodezen Website, https://www.kodezen.com/, plugins, themes, and services.
Acceptance of Terms
By accessing the Kodezen website and purchasing our plugins, themes, and services, you agree to our terms and conditions. Read these terms and conditions carefully before downloading or purchasing our products or getting our services.
These terms ensure you clearly understand your rights and liabilities while using our products and services. If you disagree with our terms and conditions, we encourage you to look for other solutions. Feel free to contact us if you need to clarify these terms and conditions.
Account Ownership
Account Ownership: The name/email any user provides while purchasing is counted as the product owner. This applies to both individuals and agencies. Please note that Kodezen holds the right to verify the credentials of any account/ account holders based on GDPR compliance.
Account Actions: Only the product owner is liable for every action taken using their account credentials. It’s your responsibility to safeguard your credentials using strong security measures. We are not liable in any way if you lose your credentials or someone takes action using your credentials. However, If you forget your account details, you can use the reset password option or contact our support team to get your account back.
Single Account: When you purchase any product(s) from us, the product is bound with the email address initially provided. You can also change your credentials from the My Account section whenever you want. But be informed that you can only use a single email per account!
Corporate Accounts: Only authorized users should use the account or contact us. We won’t be liable if someone misuses your corporate credentials to harm your website or business.
Limitation of Liability
Kodezen is not liable for direct, indirect, special, incidental, or consequential issues on your product arising due to the following reasons:
License Agreement
Our products are licensed under the GNU General Public License (GPL version 2.0 or later). By purchasing our premium products, you can access –
Our plugin works fine even if you uninstall the pro version and stays functional with the free version. The auto-renewal feature on our plugin will let you use the pro version without any interruption.
The following actions will terminate your access –
We will terminate your license agreement if you violate any of our terms. We will also take legal steps depending on the severity of your action.
Privacy Policy
Our privacy policy transparently describes how we collect, use, and secure your personal data. By using our website to purchase our product or services, you agree to all the terms in our privacy policy.
Note: You can see the detailed privacy policy by clicking here.
Privacy Policy
Our privacy policy transparently describes how we collect, use, and secure your personal data. By using our website to purchase our product or services, you agree to all the terms in our privacy policy.
Note: You can see the detailed privacy policy by clicking here.
Product Guarantee
Our commitment is to deliver high-quality plugins and themes at affordable prices. Each product will operate as expected upon proper installation, activation, and settings with the latest WordPress version. However, We don’t provide any guarantee that our product will work with every 3rd-party theme, plugin, and browser version.
Get What You Paid For
We highly recommend you visit our demo website before purchasing our products. You can thoroughly test our products using the demo website. It will help you verify that you are getting exactly what you are paying for. Also, contact our expert support team, which works relentlessly to provide you with the best experience.
Product Delivery
You will receive emails with purchase details after successfully completing the purchase process. This email will include all the necessary information to activate your premium product. Sign in using your registered email account and click relevant links to access your products.
f you haven’t received the license key via email, recheck the purchase history on your account. You can redownload the premium product until your key is active and valid. We can disable your access to pro features unless you renew the License Key.
Product Updates
Kodezen gives you at least one year of free product updates upon purchasing a product. Your update term starts after purchasing the product and ends according to the pricing plan (Yearly / Lifetime ). We always maintain our product with the highest standards and regular updates. This is how we ensure the market standard and meet client expectations.
Kodezen (Or its subordinate products) regularly sends newsletters to users, subscribers, and premium product owners. These emails include recent product updates, promotional offers, bug fixes, and policy changes.
Termination and Suspension
Kodezen reserves the right to terminate or suspend a user account without prior notice. We won’t change our decision or offer a refund for such accounts. Here are the reasons your account might get suspended/terminated for:
Lifetime License Policy
We offer a Lifetime plan for the plugins and themes we offer. The lifetime refers to the product’s lifetime but not the product owner’s lifetime. Our product’s lifetime ends when we discontinue it. So, we have the right to notify our customers within 90 days about a product’s discontinuation.
Customer Service
We provide top-notch support to both our free and premium users. Free users receive priority email and chat Support, whereas premium users receive additional priority support.
You can issue a ticket to get technical support for our product. You can also submit presale queries, knowledge-based FAQs, and product customization requests through our support page.
Here are the services you’ll get from our support –
What we don’t offer –
We usually respond to our customers’ tickets within 24 hours of submitting them. However, the response can take longer depending on the number of queries and the complexity of the issues. It can also be delayed during weekends and public holidays (Holidays might differ based on regions and time zones!).
We offer support through Live chat, email, WordPress.org, support forums, documentation, how-to guides, and video tutorials. We don’t offer support via social media such as Facebook, Twitter, or Linkedin. However, we will redirect you to our support page if you ask for assistance through social media channels.
Changes to Terms
Kodezen reserves the right to modify, update, or change these terms whenever necessary. The modifications will take effect as soon as they are posted on our website. We will notify you once we change/update any of the information to our users. You agree to our latest terms and conditions if you use our products and services after the changes.
You can issue a ticket to get technical support for our product. You can also submit presale queries, knowledge-based FAQs, and product customization requests through our support page.
